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Legal & Trust Hub

Transparency, compliance, and security are fundamental to Lacesse Ventures. Find all our legal agreements, privacy policies, and compliance documentation below.

Core Agreements

Terms of Use
The primary user agreement governing your use of Lacesse Duka, Fikra APIs, and our general platform services.
Read Terms →
Privacy Policy
Detailed information on how we collect, use, and protect your personal data in compliance with Kenyan and international law.
Read Privacy Policy →

Data & Enterprise Compliance

Data Processing Agreement (DPA)
For merchants and enterprises: The legal framework defining how we process your end-customers' data on your behalf.
Read DPA →
Subprocessors & Infrastructure
A transparent list of the global cloud providers, AI networks, and payment gateways that power Lacesse Ventures.
View Partners →

E-Commerce & Platform Safety

Refund & Dispute Policy
Guidelines for end-customers and merchants regarding refunds, chargebacks, and dispute resolution on Lacesse Duka.
Read Policy →
Copyright & IP Policy (DMCA)
Information on how to report intellectual property theft, stolen digital goods, or unauthorized content on our platform.
Report Infringement →
Partner Network Terms
Rules, commission structures, the 90-day holding cliff, and payout guidelines for affiliates referring merchants to Lacesse.
Read Terms →

Government & Policy Makers

For inquiries from the ODPC, law enforcement, or regulatory bodies regarding data compliance.

[email protected]

Trust & Safety Team

To report fraudulent merchants, security vulnerabilities, or violations of our Acceptable Use Policy.

[email protected]